All times and dates given for delivery of the products are given in good faith but are estimates only.
Vanity Delivery Instructions:
Please note that all deliveries are curbside only.
All vanities, steam showers, whirlpool bathtubs, sauna units and toilets and other bulky delivery products purchased will be shipped in one or more wooden crates and/or cardboard boxes on pallets for the protection and safe delivery of your product.
All crates are sized to fit through any standardized doorway, and will be shipped by ground for deliveries within the continental United States.
All Curbside Delivery ships within three days of the initial order, unless otherwise stated, and consists of a three to fourteen day transportation period. This may be slightly extended due to unforeseen circumstances such as inclement weather, limited product availability, and Freight Company difficulties.
Additional assistance upon delivery is your responsibility when you schedule your appointment with the freight company.
NOTE: IT IS IMPERATIVE THAT YOU DO NOT SIGN FOR A SHIPMENT, ACCEPTING LIABILITY FOR A DELIVERY, WHICH YOU HAVE NOT COMPLETELY INSPECTED.
Upon arrival of your item, request the driver to wait and inspect all internal and external contents for damages and/or discrepancies. This is a very important procedural step because you do not want to cause delay if shipment is damaged.
Carefully inspect entire contents before releasing the driver from your place of premise. Upon signing the release form, you are accepting responsibility for any damage found after the fact. This includes allowing the driver to leave without adding any notations, and therefore acknowledging that the delivery was received and all items on the shipping manifest were in the good condition.
When a delivery item is signed and marked in good condition there will be no further requests for an insurance claim.
When a driver is unable to remain at your premise, please note on the Proof of Delivery paperwork (POD) - “DRIVER UNABLE TO WAIT FOR INSPECTION – POSSIBLE CONCEALED DAMAGE – SUBJECT TO INSPECTION”. If damage is discovered while the driver is waiting, describe the damage, writing on the Proof of Delivery (POD) – it is vitally important that. You must have the driver acknowledge this with their personal initials and signature, and for you to retain your copy of the POD.
Some shipments are in multiple boxes and/or crates and each must be inspected immediately upon receipt. •Specialty items such as toilets are to be inspected immediately and upon noting damage must be documented and the delivery refused.
In the event that damage is discovered, report and return ONLY the portions of the shipment that were delivered in a damaged state. Request the driver make a note on the “POD” adding the drivers acknowledgement through his or her initials.
Immediately email support@modernbathhouse.com with photos and description of the damage to start the replacement process. Things to look for:
- If arrived with NO PALLET
- Shrink wrap is torn
- Any dents on box
- Crack on counter top
- Arrived with NO straps
- Wet or dirty box
***Be as picky as possible and ALWAYS make a note of all box damages on the paperwork. Take pictures and send them to support@modernbathhouse.com. By doing this, you will help us accelerate replacements due to shipping damage***
The Bill of Lading is a binding contract, by signing it without proper notations means that the shipment was received in good order and condition.
Without proper notations the carrier will deny any claims filed which may jeopardize our ability to send you a replacement. Items that are delivered damaged must be reported within 48 hours. If you fail to report within 48 hours after the date and time of delivery, you are no longer eligible to receive replacement parts, as all liability will be removed from the freight company and the manufacturer.
Delivery Address Changes: Please note that address changes after an order has shipped will incur re-routing fees charged by the freight carrier. Please review your delivery address carefully.
Order Cancellation and Refusal: An order can be cancelled up until the purchased item is shipped. Once the shipment is picked up from the warehouse and is ongoing, cancellations shall be treated as a merchandise return. If delivery is refused by the customer for any reason other than damaged merchandise or shipping error by us, the item shall be treated as a merchandise return. In these cases a 20% restocking fee and additional shipping charges will be applied.
Returns not due to damage: If you are unhappy with your purchase, please contact support@modernbathhouse.com within 30 days to request an RMA. Please note there will be a 20% restocking fee and the buyer is responsible for all shipping and handling charges.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
ARE THERE OTHER SHIPPING RESTRICTIONS?
All large items, such as most vanities, are delivered via freight.
Freight deliveries are always curbside. Freight drivers are not allowed to enter your home for inside delivery because they are not properly insured to do so. Inside delivery may be arranged for an additional charge by contacting us at support@modernbathhouse.com.
An appointment will be required to the carrier to deliver your item. In most cases, the freight carrier will not deliver unless they have successfully contacted the customer and made the appointment. Refusing to make and appointment or not being available at the appointment date and time will incur additional re-delivery charges or trigger a remorse return on your behalf.
Deliveries to islands, remote areas, rural areas and difficult to maneuver areas will incur a shipping charge. This charge will be calculated by the freight carrier according to each situation. Modern Bath House does not have control over deliveries as these are completed by third party shipping companies.
Orders can be canceled up until shipping starts. Once shipping has started, order cancelations will be treated as remorse returns. The customer will be responsible for additional charges.
Change of address after an order has shipped will incur additional charges.
Customers must inspect their products for accuracy and shipping damage at the time of delivery, or at least within 4 days of delivery in order to be eligible for a free replacement.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
QUESTIONS ABOUT RETURNS?
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by email support@modernbathhouse.com
