We make this process easy for everyone involved. After you place your order, you will receive an automated confirmation. What this means is that your order will begin processing in the warehouse, and you should expect a notification when it ships within a day or two. If the item is out of stock you will be immediately notified with alternative options, as well as the option to be refunded right away.
Larger items are shipped to you via LTL which will require an appointment with the shipping company. No worries, all of the information will be sent to you immediately as soon as your order is shipped. Ship times vary upon final destination, however the average transit time is 4-7 business days.
Returns due to damage: For obvious damages, please refuse the delivery immediately. Minor damage to parts can be replaced by parts sent from us, and does not require the whole unit to be returned. If there is minor damage, please write notes on the Bill of Lading(BOL) that the driver will have you sign. This way we can be reimbursed for damages by the shipping company, and send you replacement parts right away. If the driver does not allow inspection, please write clearly on the Bill of Lading (BOL), “DRIVER UNABLE TO WAIT FOR INSPECTION – POSSIBLE CONCEALED DAMAGE – SUBJECT TO INSPECTION”.
Returns and Cancellations not due to damage: If you are unhappy with your purchase, please contact us within 28 days at firstname.lastname@example.org to request an RMA. Please note that there will be a 25% restocking fee and the buyer is responsible for all shipping and handling charges. Orders can be cancelled in 24 hours or anytime before it ships. Once an order has shipped, it cannot be cancelled. If the order is refused, your order will be traded as a return. You will be charged return shipping calculated by the freight carrier plus a restocking fee of 25%.